Harvey
What is Harvey?
How Harvey might help you enhance buyer help with AI Buyer help is an important side for any enterprise that wishes to retain and hold clients pleased. Nonetheless, buyer help will also be difficult and time-consuming, particularly when coping with repetitive duties, excessive volumes of emails, and complicated queries. One of many instruments that may enable you understand these benefits is Harvey, an AI assistant that works with Hiver, a Gmail-based assist desk answer. Harvey is designed to be a dependable and clever assistant to your buyer help brokers, serving to them deal with extra vital duties and supply wonderful customer support. Listed below are among the options and advantages of Harvey: - Harvey can analyze the context of buyer emails and recommend essentially the most related e mail templates for canned responses. This fashion, you save effort and time in selecting one of the best template from a listing of choices. You can even customise your response by combining components of various templates that Harvey suggests. - Harvey can detect and shut conversations which were reopened resulting from a non-actionable "thanks" response from a buyer. This helps you keep away from losing time and assets manually closing such conversations. It could actually additionally enhance your efficiency metrics by maintaining analytical knowledge correct. - Harvey is accountable and clear. You'll be able to simply hold monitor of all conversations Harvey has closed and see all of the actions Harvey takes on any e mail dialog within the exercise panel. You can even present suggestions to Harvey by reopening any conversations that Harvey might have closed by mistake. This helps Harvey study from his errors and enhance his accuracy over time. - Harvey is straightforward to arrange and use. You'll be able to allow or disable Harvey's Thank You Response Detection function for any shared mailbox with a single click on. You can even use Hiver's intuitive Gmail-based interface to entry Harvey's options and performance. Harvey is extra than simply an artificially clever robotic. It is a good and dependable associate to your buyer help crew, serving to them work quicker, smarter, and higher delight your clients. If you wish to study extra about Harvey and the way it can rework your buyer help with AI, you'll be able to request a demo or join a free trial of Hiver at present.
Pros
Harvey can help customer support teams work faster and better by suggesting relevant email templates based on the context of a customer conversation. Harvey can also save agents money by automatically closing conversations that are reopened with an unactionable "thank you" response from the customer. time and effort. Harvey is easy to set up and use, and it learns from feedback to improve its accuracy.
Cons
Harvey may not always suggest the best email template for every situation, and agents may need to customize or combine them to create a satisfying response. If Harvey misunderstands the sentiment of a customer's response, it may sometimes mistakenly close a conversation, and agents may need to manually reopen it. Harvey may not be compatible with other email platforms or help desk software, and may require additional integration or customization.