Knowmax
What is Knowmax?
If you happen to’re searching for a manner to enhance the shopper expertise throughout a number of channels, you may wish to try Knowmax, an omnichannel data administration platform that helps you create, share, and ship related and actionable data to clients and brokers. Knowmax provides a spread of options and advantages that may assist you to enhance customer support and satisfaction ranges. A few of them are: - Single Supply of Reality: Knowmax lets you create and preserve a centralized data base that your brokers and clients can entry throughout totally different touchpoints resembling contact heart, discipline, retail, web site, cell app, and chatbot. You can too combine Knowmax along with your present CRM or ticketing system to make sure seamless data supply. - Google-like search engine: Knowmax lets you discover the appropriate data shortly and simply with its superior search capabilities. You need to use pure language queries, filters, synonyms, and key phrases to search out probably the most related data articles for any situation. - Interactive Choice Timber: Knowmax helps you simplify complicated processes and eventualities into easy step-by-step guides that may be adopted by your brokers or clients. You may create these guides utilizing a no-code drag-and-drop interface and embed them into your CRM or chatbot for sooner, customized options. - Visible How-to Guides: Knowmax lets you create and share visible guides that designate the best way to resolve any downside or carry out any job utilizing clear pictures and annotations. You can too convert these guides into video format and distribute them to your self-service channels to boost buyer engagement. - Self-Service Guides: Knowmax Allows you to present your clients with self-service choices, thereby lowering their reliance in your brokers and growing their satisfaction. You need to use Knowmax’s omnichannel-ready data base to create self-service guides that your clients can entry on any machine or platform. - Studying Administration System: Knowmax helps you practice your brokers higher and sooner with a complete Studying Administration System that gives them with course of guides, documentation, assessments, and suggestions. You can too monitor their progress and efficiency by analytics and experiences. - Chrome Extension: Knowmax makes it straightforward on your brokers to deal with a number of chats concurrently with its Chrome extension. You may open as many tabs as you need and monitor the shopper title and ID out of your CRM to the corresponding chat window. Knowmax is trusted by many international companies who've witnessed vital enhancements of their customer support metrics after utilizing it. A number of the outcomes they've achieved embody: - 28% enhance in buyer satisfaction - 12% enhance in first name decision - 30% discount in common wait time - 40% discount in help prices If you wish to study extra about Knowmax and the way it will help you rework your buyer expertise, you'll be able to go to their web site https://knowmax.ai/ or request a demo from their consultants.
Pros
It helps create a single source of truth for knowledge across the organization and reduces siled information. It provides customers with faster, personalized solutions by creating interactive workflows and visual guides. It improves customer engagement and self-service by distributing knowledge to all digital channels such as chatbots, websites, and mobile apps. It enables agents to easily access relevant knowledge anytime and anywhere, reducing agent training costs and learning curves. It delivers high return on investment by improving call quality, first call resolution, chatbot interactions and reducing support costs.
Cons
Setting up and customizing the platform to your organization's specific needs may require some technical skills and integration work. It may be incompatible with some older systems or tools that the organization uses for customer service. It may have some limitations in terms of scalability, security, or customization, depending on the pricing plan and features your organization chooses. It may require ongoing updating and maintenance to ensure that the knowledge base is accurate, relevant, and up-to-date. It may face some challenges in terms of user adoption, feedback, or collaboration between different teams or departments using the platform.