Level AI
What is Level AI?
Stage AI (https://thelevel.ai) is a startup primarily based in Mountain View, California, and Delhi, India, based in 2018 by Ashish Nagar, former Amazon Alexa AI chief and Stanford Graduate College of Enterprise alumnus. The corporate is backed by prime enterprise capitalists, know-how consultants and trade consultants from Silicon Valley. Their mission is to convey clients and companies nearer by utilizing speech AI, pure language processing and knowledge retrieval programs to enhance employees somewhat than substitute them. Stage AI supplies a platform to mine buyer name knowledge to achieve 100x extra worthwhile enterprise insights. Their main synthetic intelligence engine robotically extracts a wide range of analytics from unstructured omnichannel buyer knowledge: from name heart knowledge and high quality assurance reporting, to worthwhile enterprise insights comparable to buyer or product analytics. A few of Stage AI’s key capabilities embrace: – Omnichannel CX Insights: Perceive precisely what’s taking place in voice calls, emails, and chat conversations – from agent efficiency to QA scores for particular person brokers or groups. – Reveal essential insights with customized studies: Generate customized studies utilizing Stage AI’s Question Builder™, observe your most essential metrics, apply filters, group knowledge, and extra. – Hold your stakeholders on the identical web page: Stage AI focuses on VoC (Voice of the Buyer) and might automate custom-made reporting to contact heart management in addition to different enterprise groups comparable to product and compliance groups. – Combine along with your favourite knowledge analytics instruments: Mix your contact heart knowledge along with your favourite analytics and enterprise intelligence instruments. The Stage AI API lets you seamlessly push massive quantities of information to and from the platform. Stage AI can be harnessing the ability of the GPT mannequin to revolutionize contact facilities and customer support. The GPT mannequin is a generative AI mannequin that may generate pure language textual content primarily based on given enter. Stage AI makes use of the GPT mannequin to create ChatGPT™, a characteristic that generates pure and interesting responses for patrons throughout channels. ChatGPT™ also can help brokers with ideas and scripts, in addition to automate repetitive duties and workflows. Stage AI has been properly acquired by clients for its pleasant interface, sensible features and progressive conversational intelligence platform. The corporate claims it may possibly assist contact facilities scale back prices, enhance income, enhance buyer satisfaction and achieve a aggressive benefit. In case you are keen on studying extra about Stage AI and the way it can remodel your contact heart operations, you possibly can go to their web site (https://thelevel.ai), schedule a demo, or obtain an e-book on how corporations are utilizing analytics To find insights and enhance contact heart efficiency.
Pros
Level AI provides omnichannel contact and call center analytics that can help businesses gain valuable insights from customer data. Level AI uses a proprietary artificial intelligence engine that can understand customer intent with 2x the accuracy of keyword-based systems and provide real-time guidance to customer service agents. Level AI enables autonomous learning and guidance of agents by evaluating every interaction and providing feedback and suggestions for improvement. Level AI integrates with various data analysis and knowledge base tools, supports different document formats, and can easily access and use existing resources. Level AI offers custom reports, scenarios, and metrics that can be tailored to each enterprise’s specific needs and goals.
Cons
Level AI is a relatively new startup and may not have a proven track record or a large customer base compared to other established players in the market. This level of AI can require significant investments in time, money, and training to be implemented and used effectively, especially for large or complex contact centers. Level AI may not be compatible with some legacy systems or platforms widely used in the contact center industry, such as IVR or CRM systems. If Level AI processes sensitive or personal customer data, especially data across different channels and regions, some privacy or security risks may arise. Level AI may not be able to handle some rare or complex customer issues that require human judgment or expertise, such as escalations or complaints.