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Poly ai

PolyAI is a company that specializes in creating customer-driven voice assistants that can handle complex yet natural conversations. Unlike other voice assistants that rely on predefined scripts or keywords, PolyAI’s technology is pre-trained on billions of real-world conversations, allowing it to understand and respond to any customer query.

What is Poly ai?


Pace to market: PolyAI’s voice assistant may be deployed in as little as two weeks with none further coaching information or guide annotation. You possibly can customise your voice assistant to suit your model picture, enterprise logic, and use instances utilizing a easy and intuitive interface. - Multilingual: PolyAI’s voice assistant can converse any language you want with constant high quality and efficiency. You possibly can simply swap between languages or add new languages with out affecting agent habits or the shopper journey. PolyAI’s voice assistant also can deal with blended language enter and transcoding, which is frequent in multilingual environments. - Low price of possession: PolyAI’s pricing mannequin is straightforward and clear. You solely pay for the minutes you utilize, no flat charges or upkeep charges. PolyAI’s voice assistant is scalable and dependable and might deal with massive volumes of calls with out sacrificing high quality or accuracy. - Buyer Satisfaction: PolyAI’s voice assistant can present a seamless and personalised buyer expertise by having pure and human-like conversations. PolyAI’s voice assistant can deal with advanced requests, make clear ambiguities, present related info, and resolve points rapidly and effectively. PolyAI’s voice assistant also can adapt to completely different prospects’ personalities, moods, and feelings and supply empathy and applicable responses.

Pros


It can deploy voice assistants in two weeks without requiring additional training data because it uses pre-trained technology on billions of natural conversations. It can support multiple languages and maintain consistent agent behavior, business logic and brand voice across different markets. It has a simple and transparent pricing model, charging only for minutes used and no maintenance fees.

Cons


It may not be able to handle complex or domain-specific inquiries that require specialized knowledge or skills. It may face competition from other voice assistant providers that offer more features or integrations with other platforms or services. It may encounter technical or ethical challenges related to data privacy, security, reliability and trustworthiness of customer interactions.